Interim Leadership

Professional Summary:

Corporate leader and operations specialist with 14 years experience leading efforts to improve efficiency and productivity across enterprise functions.

Specialized Skills/Experiences: Call Center strategy and operations leadership.Product development, launch, performance, ROI.Customer Loyalty and CRMLead Enterprise Project Office/ Portfolio ManagementEnterprise Change Management

Positions Held: Director, Technical Care Strategy, Director, Business Operations, Director, Marketing- Prepaid & Spend Control Products.

Key Attributes: Adept at optimizing business unit productivity/efficiency while remaining sensitive to employee needs.Excels at leading change across enterprise through collaboration, consensus-building, and commitment to win-win solutions.

Flexource Solutions: Strategy Realization, Process and Operations Efficiency, Customer Experience Improvement.