Customer Care

Professional Summary:

Highly focused customer operations executive with the ability to maintain a cohesive atmosphere while managing multiple facets of call center operations.

Specialized Skills/Experiences: New Call Center ImplementationCost Reduction Strategies utilizing automationCustomer Acquisition and Retention SpecialistCustomer support programs for new products and servicesMultifaceted call center management; inbound, outbound, technical, online and outsourced.Training and Curriculum development

Positions Held:
GM, Regional VP, VP of Customer Operations and Business Analysis; Director, Customer Operations

Key Attributes: Highly focused individual who can take a leadership stance or get actively involved in day to day operations.Results focused, using ROI and identifying and tracking key performance indicators to manage projects and ensure success.

Flexource Solutions:
Strategy Realization, Solutions Architecture, Process & Operations Efficiency, New Product Implementation and Measurement